Meet Our Staff

Janet Norcliffe - Administrator

Trained as a Registered Nurse in 1964-68, until starting Handle With Care Training Ltd with Philip Norcliffe in 1994, and has been a director of the company since then. Now supposed to be retired, but this may not happen quickly!





Alexandra Nichols

Alex started work as a carer in 1996, in various Care Homes up and down the country, and gained a number of care qualifications. She came to work for Handle With Care Training Ltd in 2001, and since working in administration, she has achieved a number of computer qualifications, an NVQ Level 3 in Business Administration and a Level 3 in Management. Alex was made a Director in June 2009.

Philip Norcliffe - Managing Director



Managing Director Trained as a Registered Nurse in 1966-70, and then Registered Clinical Nurse Teacher in 1977, Registered Nurse Teacher in 1979, Certificate in Education 1n 1979, B.Ed (Hons) in 1985, and MA in 1993. Worked as a Senior Lecturer at the University of Sheffield, full-time and then part-time, until leaving to work full-time with Handle With Care Training Ltd in 2007.


Philip and Janet started Handle With Care Training Ltd in 1994 in the sincerely held belief, which they still hold, that they could make a difference both to the care of clients and the education and wellbeing of those who care for them.


Naomi Kent



Naomi is the newest member to join the team and has been working for Handle With Care Training Ltd since 2014 in an administration role. Within that time she has successfully completed her NVQ Level 2 in Business Administration and is working towards other qualifications in Marketing and Business.






Poppy is the Handle With Care mascot. She joined the company in January 2014 and is a valued member of the team.







Meet Our Sub Contractors

Angie Page



I joined the Handle With Care team early in 2009 as the ‘End of Life’ specialist, having spent most of my Nursing Career in Palliative Care. I soon became an enthusiastic member of the team, delivering courses in a variety of subjects.


The ‘Induction’ course for people new to care was at that time in its infancy, and I enjoyed influencing its growth and progress until 2015, when it evolved into the New Care Certificate. Creating the care certificate course, and its complementary documentation, has been a real challenge, and I have been an enthusiastic member of the development team.


I also provide induction training for a volunteer workforce, who offer a befriending service in Nottinghamshire. Because of their own complex needs, volunteers are among our most vulnerable and challenging learners. Working with them is immensely rewarding.

I became a Registered General Nurse in 1990, adding Teaching and Counselling qualifications shortly afterwards. I wholeheartedly embrace The ‘Learner Centred Approach’ at ‘Handle With Care’, at it recognises and values the worth of the carers challenging work.


Stephen Barnes

Stephen has worked as a Care Trainer since 2009. His background, experience and practice as a Registered General Nurse, and Registered Mental Nurse is where the knowledge, heart and soul comes from.


Among many other areas of expertise, his specialities are: Dementia Challenging Behaviour (which may include breakaway techniques) Autism Safeguarding and Mental Capacity Act Epilepsy







Lynn Heafield







David Stanley

David joined Handle with Care in November 2010. He is already becoming a valued member of the team due to his extensive knowledge regarding course content etc. Primarily he will be undertaking the training of Emergency First Aid at Work (EFAW), parts of the induction course, Basic Moving and Handling and Health and Safety.



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