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Course Title: Course Details:
Communication and Record Keeping




  • Understand the need for a person-centred and strengths-based approach to support the well-being of individuals with challenging behaviour

  • Understand some of the underlying causes of aggression or hostility and how they may be perceived by others, families, other visitors, colleagues

  • Understand the need to protect the individual with challenging behaviour from abuse, injury or harm and any adverse effects on others

    Explore the purposes of recording and reporting in care
  • Discuss care plans and medical records and the carer’s contribution

  • Examine the data protection and ensure confidentiality of health records

  • Describe how to carry out observations on service users and record / report findings

  • Identify internal policies and procedures related to accurate, legible and legal record keeping

Explain how to ensure relevant, clear and concise records


Who is the course aimed at?


This course is aimed at all care staff both as initial learning and a refresher.


Cost and Duration:


3 Hours £25.00 Per person or £210.00 per course

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